Refund policy

Halloween moves fast, so our return window does too. Please read these dates carefully before ordering.

Returns

All returns are subject to approval.

Eligible retail returns must be received by us within 14 days of delivery and no later than October 30.

Orders placed on or after October 17 are final sale. After Halloween, all sales are final.

If a return cannot reach us by October 30, it cannot be returned, even if 14 days have not passed since delivery. Customers are responsible for allowing enough time for return shipping.

Return Condition

Returned costumes must be:

• Unworn and unwashed
• Free of odors, stains and damage
• Returned with all original pieces and packaging

Every return is inspected.

No refund will be issued if an item shows signs of wear or use.

Wigs cannot be returned.

Return Shipping

Customers are responsible for return shipping unless the item arrived damaged, defective or incorrect.

Approved returns should be sent to:

Remedy Worldwide, Inc.
170 West Crystal Avenue
Salt Lake City, UT 84115

Damaged, Defective or Incorrect Items

Please report damaged, defective or incorrect merchandise to admin@remedyww.com within 7 business days of delivery.

Include:

• Order number
• Photos of the item
• A short description of the problem

Please keep the item until Remedy Worldwide replies with instructions.

Refunds

Approved refunds are issued to the original payment method within 14 days after the return is approved.

We do not offer refunds to another payment method.

International Returns

International customers are responsible for return shipping.

Customs duties, import taxes and other import-related charges are not refundable.